Student Grievance - KALKA GROUP OF INSTITUTIONS

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Student Grievance Redressal

At our institution, we are committed to providing a safe, respectful, and student-centric learning environment. The Student Grievance Redressal Cell has been established to address concerns, complaints, and grievances of students in a fair, transparent, and timely manner.

The Grievance Redressal Cell serves students across all our constituent schools, including the School of Dental Science, School of Pharmacy, School of Nursing, School of Management, School of Computer Applications, School of Industrial Training Institute (ITI), and School of Education. The committee ensures that every grievance is handled confidentially, impartially, and in accordance with institutional policies and regulatory guidelines.

Objectives

◉ Promote a healthy, safe, and inclusive academic environment.
◉ Provide students with a transparent mechanism to express their concerns.
◉ Ensure fair, timely, and unbiased resolution of grievances.
◉ Protect students from discrimination, harassment, or unfair practices.
◉ Foster trust, transparency, and mutual respect between students, faculty, and the institution.

Types of Grievances

Students may submit grievances related to:

◉ Academic matters and curriculum.
◉ Examination, evaluation, and result-related issues.
◉ Attendance and classroom concerns.
◉ Fee-related matters.
◉ Infrastructure, classrooms, laboratories, and campus facilities.
◉ Library, computer, and learning resources.
◉ Hostel, transportation, and other student support services.
◉ Harassment, discrimination, bullying, or misconduct.
◉ Safety, security, and student welfare.
◉ Any other issue affecting the academic or personal well-being of students.

Grievance Redressal Process

1. Submission of Grievance

Students may submit their grievance through the online grievance portal or by contacting the Student Grievance Redressal Cell.

2. Review and Acknowledgement

The grievance is acknowledged and reviewed by the committee before being forwarded to the appropriate authority for further action.

3. Investigation

The committee conducts an impartial inquiry by gathering relevant information and interacting with the concerned parties while maintaining confidentiality.

4. Resolution

Based on the findings, suitable corrective action is taken, and the student is informed of the outcome within a reasonable timeframe.

5. Closure and Follow-up

The committee ensures that the grievance has been appropriately resolved and, where necessary, follows up to prevent recurrence.

Our Commitment

We believe that every student has the right to study in a safe, inclusive, and supportive environment. The Student Grievance Redressal Cell is committed to addressing every concern with fairness, transparency, confidentiality, and sensitivity. Through an efficient grievance redressal mechanism, we strive to enhance student satisfaction, uphold institutional values, and continuously improve the quality of academic and campus life.

Students are encouraged to report their concerns without fear of discrimination or retaliation. Every grievance is treated with the utmost seriousness, ensuring a fair, timely, and confidential resolution.

Student Grevience

Full Name

Student ID / Enrollment Number*

Mobile Number

Email Id

Course*

Department*

Year/Semester*

Section/Class

Category of Grievance*

Date of Incident*

Location of Incident*

Name(s) of Person(s) Involved (if applicable)

Detailed Description of the Grievance

Have you previously reported this issue?*

To Whom Was It Reported?*

Action Taken (if any)

Upload Supporting Documents (Optional)

What outcome or resolution do you expect?

Do you wish to keep your identity confidential?*

Note: While every effort will be made to maintain confidentiality, disclosure may be necessary if required during the grievance resolution process or under applicable laws.

I declare that the information provided by me is true and accurate to the best of my knowledge. I understand that submitting false or misleading information may result in appropriate disciplinary action. I consent to the institution processing my grievance in accordance with its Student Grievance Redressal Policy.

Student Grevience

Full Name

Student ID / Enrollment Number*

Mobile Number

Email Id

Course*

Department*

Year/Semester*

Section/Class

Category of Grievance*

Date of Incident*

Location of Incident*

Name(s) of Person(s) Involved (if applicable)

Detailed Description of the Grievance

Have you previously reported this issue?*

To Whom Was It Reported?*

Action Taken (if any)

Upload Supporting Documents (Optional)

What outcome or resolution do you expect?

Do you wish to keep your identity confidential?*

Note: While every effort will be made to maintain confidentiality, disclosure may be necessary if required during the grievance resolution process or under applicable laws.

Student Grevience

Full Name

Student ID / Enrollment Number*

Mobile Number

Email Id

Course*

Department*

Year/Semester*

Section/Class

Category of Grievance*

Date of Incident*

Location of Incident*

Name(s) of Person(s) Involved (if applicable)

Detailed Description of the Grievance

Have you previously reported this issue?*

To Whom Was It Reported?*

Action Taken (if any)

Upload Supporting Documents (Optional)

What outcome or resolution do you expect?

Do you wish to keep your identity confidential?*

Note: While every effort will be made to maintain confidentiality, disclosure may be necessary if required during the grievance resolution process or under applicable laws.

Student Grievance Redressal

Student Grevience

Student Grevience

Student Grevience

Admission open 2026-27